Shipping and Payment Policy
We appreciate your support and strive to handle and dispatch your order as swiftly as possible. Below, you'll find details about our shipping process:
Country:
We deliver to addresses within United Kingdom only.
Delivery Time:
Delivery takes 4-11 business days from order confirmation. This is consisting of two stages:
- Processing Time:
Orders submitted by 10 PM (GMT) will be prepared within 1 to 3 business days. If your order is placed after this time, processing will begin the next working day. Should any unexpected delays arise, we will notify you promptly.
- Transit Time:
Once your order has been processed and shipped, it should arrive within 3 to 8 business days.
Please keep in mind that this is an estimated timeframe, and actual delivery durations may fluctuate depending on location, seasonal demand, or other factors.
Order Tracking:
As soon as your package is on its way, we will send you a confirmation email that includes your order number. You can track your shipment anytime by entering this number on our ‘Track Order’ page. Should you encounter any difficulties with tracking, our support team is available to assist you.
Shipping Costs:
We offer free shipping on all purchases. No matter the size or weight of your order, you won’t incur any additional shipping fees.
Payment Methods:
We accept the following payment options:
- Visa
- Mastercard
Contact information:
Email: info@elsbrookliving.com
Or contact us through our contact form.
Company information:
Elsbrook Living
Adress: 47 Aire St, Leeds, LS1 4HT, United Kingdom
Email: info@elsbrookliving.com
Contact form: https://elsbrookliving.com/pages/contact
Telephone number: +44 07586584089
Our customer service team is at your service from Monday to Friday, from 9 AM to 5 PM. We aim to answer all emails within 24 hours.