Privacy Policy

Personal Data Collection Statement (PICS)

This Personal Data Collection Statement ("PICS") informs you about the collection and use of your personal data in accordance with the Personal Data Protection (Privacy) Regulations. It covers the following:

  • The purpose of collecting and using your personal data when you use our website ("Website") or purchase products ("Products").
  • The third parties with whom your personal data may be shared.
  • How to submit requests to access or correct your personal data.

Please review this statement periodically, as we may update it by revising this page.

1. User Data

1.1 ("We", "us", "our") refers to the entity responsible for collecting your data.

2. Data Subjects

This PICS applies to the personal data of ("you" or "your"):

  • Visitors: Individuals who visit our website.
  • Users: Individuals who purchase, request, or receive products.
  • Contacts: Individuals who contact us via our website, email, or other methods.

3. What We Collect

3.1 We may collect, store, process, transfer, and use the following types of personal data:

  • From Visitors:
    • IP address or other unique device identifiers.
  • From Users:
    • Username.
    • Account password.
    • Full name.
    • Email address.
    • Billing address.
    • Delivery address.
    • Payment information.
    • Telephone number.
  • From Contacts:
    • Full name.
    • Email address.
    • Any other personal data you provide to us. (*denotes mandatory personal data)

3.2 If you do not provide the required mandatory personal data, we may not be able to provide access to our website, deliver products, or respond to your inquiries.

4. Purpose and Use

4.1 We may use your personal data for the following purposes:

  • To provide our products:
    • Managing and fulfilling your orders.
    • Creating and updating your account if you register on our website.
    • Processing billing and payment for your orders.
  • To monitor and analyze website use:
    • Compiling aggregate statistics.
  • To personalize your experience:
    • Identifying your preferences and behavior to meet your needs.
  • To improve our website and products:
    • Based on your feedback and website use.
  • For research and development:
    • Testing, analyzing, and supporting product development (including machine learning).
  • For customer service:
    • Responding to your inquiries, feedback, and support requests.
  • For non-marketing communications:
    • Related to your orders (e.g., order confirmations and dispatch notifications).
  • For technical purposes:
    • Project management and security.
  • For fraud prevention.
  • For legal compliance:
    • Including legal proceedings or regulatory requests.
  • For direct marketing, but only with your consent (see paragraph 11 below).
  • For other related purposes.

4.2 Your personal data will not be used for other purposes unless:

  • You explicitly consent to its use for other purposes.
  • The purpose is directly related to the original reason for collecting the data.
  • We are permitted to use the data for other purposes under applicable laws and regulations.

5. Recipients of Personal Data

5.1 We may share your personal data with the following entities:

  • Our employees and officers.
  • Our subsidiaries and their employees and officers.
  • Shopify Inc. and its subsidiaries, our IT service provider managing the website and processing orders.
  • PayPal Holdings Inc. and other payment processors ("Payment Processors") that handle transactions.
  • Our product suppliers ("Suppliers") for order fulfillment.
  • Other service providers and data processors:
    • Administrative service providers.
    • IT service and software suppliers.
    • Data analytics providers.
    • Service providers for data input and processing.
    • Cloud service providers.
    • Credit reference agencies.
  • Our insurers and financial institutions.
  • Our legal, financial, and accounting advisors.
  • Entities required by law, regulation, legal processes, or government requests.
  • Other companies or organizations in corporate transactions (e.g., mergers, acquisitions).

5.2 Payment processors may handle your payments directly, subject to their own terms and privacy policies. We recommend reviewing them.

5.3 When sharing your personal data with third parties, we ensure confidentiality through agreements or safeguards.

5.4 We may share your personal data with entities not listed above, provided we inform you and obtain your consent.

6. Cookies

Cookies are small files that enhance website functionality and user experience. We use cookies to store technical data, remember preferences, and analyze website navigation. You consent to their use by using our website, though you can manage or remove them via browser settings.

7. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected. After the retention period, data will be securely disposed of.

8. Access and Correction

You have the right to request a copy of your personal data and to correct inaccuracies. Requests may incur a reasonable processing fee. Contact us to access or correct your data.

9. Direct Marketing

Personal data may be used for direct marketing activities with your explicit consent. You can opt in or out at any time, and your preferences can be adjusted. If you consent to direct marketing, we may share your data with third parties for marketing purposes.

 

Contact information:

Email: info@elsbrookliving.com

Or contact us through our contact form.

Company information:

Elsbrook Living

Adress: 47 Aire St, Leeds, LS1 4HT, United Kingdom

Email: info@elsbrookliving.com

Contact form: https://elsbrookliving.com/pages/contact

Telephone number: +44 07586584089

Our customer service team is at your service from Monday to Friday, from 9 AM to 5 PM. We aim to answer all emails within 24 hours.